[ Un mécanisme de traces pour interactions téléphoniques utilisant VoiceXML ]
Volume 3, Issue 4, August 2013, Pages 893–907
José Rouillard1
1 LIFL Laboratory, University of Lille 1, 59655, Villeneuve d'Ascq Cedex, France
Original language: French
Copyright © 2013 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The research that we present here are related to a study for the design and implementation of a follow-up survey of students via an interactive voice response (IVR) using VoiceXML, a W3C standard language. We present a corpus of questions and answers obtained in natural language, and we validate scientific hypotheses concerning the use of modes of interaction (voice versus direct manipulation). Then, we explain how we passed from a mechanism of exogenous traces (with a monitoring system performed by external tools recordings) to an endogenous mechanism (with a monitoring system made from within the IVR) to provide tools and instruments more adapted to the evaluation of multimodal applications that use speech and gesture (telephone keypad or mouse click on hyperlink). The trace mechanism for telephone interactions using VoiceXML presented here increases the quality of the evaluation of human-machine telephone interactions, because these traces are automatically recorded and reusable. Furthermore, we show that it is possible to get instant statistics (histograms and graphs made in real time, in PHP) using the method presented here. Thus, we have shown that pedagogical surveys, which traditionally are laborious, complex to implement and very time consuming can be facilitated through the methods and tools we recommend.
Author Keywords: VoiceXML, Interactive Voice Response, Traces, Corpus, Audio recording.
Volume 3, Issue 4, August 2013, Pages 893–907
José Rouillard1
1 LIFL Laboratory, University of Lille 1, 59655, Villeneuve d'Ascq Cedex, France
Original language: French
Copyright © 2013 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The research that we present here are related to a study for the design and implementation of a follow-up survey of students via an interactive voice response (IVR) using VoiceXML, a W3C standard language. We present a corpus of questions and answers obtained in natural language, and we validate scientific hypotheses concerning the use of modes of interaction (voice versus direct manipulation). Then, we explain how we passed from a mechanism of exogenous traces (with a monitoring system performed by external tools recordings) to an endogenous mechanism (with a monitoring system made from within the IVR) to provide tools and instruments more adapted to the evaluation of multimodal applications that use speech and gesture (telephone keypad or mouse click on hyperlink). The trace mechanism for telephone interactions using VoiceXML presented here increases the quality of the evaluation of human-machine telephone interactions, because these traces are automatically recorded and reusable. Furthermore, we show that it is possible to get instant statistics (histograms and graphs made in real time, in PHP) using the method presented here. Thus, we have shown that pedagogical surveys, which traditionally are laborious, complex to implement and very time consuming can be facilitated through the methods and tools we recommend.
Author Keywords: VoiceXML, Interactive Voice Response, Traces, Corpus, Audio recording.
Abstract: (french)
Les travaux de recherche que nous exposons ici sont relatifs à une étude pour la conception et la réalisation d'une enquête de suivi d'étudiants, via un serveur vocal interactif (SVI) utilisant le langage VoiceXML, standard du W3C. Nous présentons le corpus de questions et de réponses en langue naturelle obtenu, et nous validons des hypothèses scientifiques, quant à l'usage des modes d'interactions (vocal versus manipulation directe). Puis, nous expliquons comment nous sommes passés d'un mécanisme de traces exogène (avec un système d'écoute effectué par des outils d'enregistrements externes) à un mécanisme endogène (avec un système d'écoute effectué au sein même du serveur vocal interactif), afin de fournir des outils et instruments mieux adaptés à l'évaluation d'applications multimodales permettant un usage de la parole et du geste (touche clavier téléphonique ou clic souris sur hyperlien). Le mécanisme de traces pour interactions téléphoniques utilisant le langage VoiceXML que nous exposons ici permet d'augmenter la qualité de l'évaluation des interactions hommes-machines téléphoniques, du fait que ces traces sont automatiquement enregistrées et réutilisables. Par ailleurs, nous montrons qu'il est ainsi possible d'obtenir des données statistiques instantanées (histogrammes et représentations graphiques effectuées en temps réel, en langage PHP) grâce à la méthode que nous présentons. Ainsi, nous avons montré que des enquêtes de suivi pédagogique, qui traditionnellement sont laborieuses, complexes à mettre en œuvre et très chronophages peuvent être facilitées grâce aux méthodes et outils que nous préconisons.
Author Keywords: VoiceXML, Serveur Vocal Interactif, Traces, Corpus, Enregistrement audio.
How to Cite this Article
José Rouillard, “A trace mechanism for telephone interactions using VoiceXML,” International Journal of Innovation and Applied Studies, vol. 3, no. 4, pp. 893–907, August 2013.
