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International Journal of Innovation and Applied Studies
ISSN: 2028-9324     CODEN: IJIABO     OCLC Number: 828807274     ZDB-ID: 2703985-7
 
 
Wednesday 20 November 2019

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  Call for Papers - November 2019     |     Now IJIAS is indexed in EBSCO, ResearchGate, ProQuest, Chemical Abstracts Service, Index Copernicus, IET Inspec Direct, Ulrichs Web, Google Scholar, CAS Abstracts, J-Gate, UDL Library, CiteSeerX, WorldCat, Scirus, Research Bible and getCited, etc.  
 
 
 

Investigation of Six Sigma Practices and Process Innovation for Malaysian Healthcare Industry


Volume 5, Issue 2, February 2014, Pages 131–138

 Investigation of Six Sigma Practices and Process Innovation for Malaysian Healthcare Industry

Nur Afni Khaidir1, Nurul Fadly Habidin2, Noor Hidayah Jamaludin3, Nurul Aifaa Shazali4, and Naimah Ali5

1 Department of Accounting and Finance, Universiti Pendidikan Sultan Idris, Tanjung Malim, Perak, Malaysia
2 Department of Management and Leadership, Faculty of Management and Economics, Universiti Pendidikan Sultan Idris, 35900 Tanjung Malim, Perak, Malaysia
3 Department of Accounting and Finance, Universiti Pendidikan Sultan Idris, Tanjung Malim, Perak, Malaysia
4 Department of Accounting and Finance, Universiti Pendidikan Sultan Idris, Tanjung Malim, Perak, Malaysia
5 Department of Accounting and Finance, Universiti Pendidikan Sultan Idris, Tanjung Malim, Perak, Malaysia

Original language: English

Received 20 October 2013

Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract


Healthcare industry has to face many significant challenges continuously in order to provide optimal performance. In order for Malaysia to achieve a developed nation status, improvements in term of healthcare services are required. Therefore, a quality management initiative is needed to achieve their goals. Six Sigma (SS) is clearly and proved as one of quality management initiatives for process changes. The abilities of organization to be innovative in industry give great impact to organization. In addition, process innovation can provide the additions of quality improvement toward product or service. Process innovation had been seen assist SS practices to achieve performance improvement. Thus, the purpose of this study is to review structural analysis between SS practices and process innovation. Examination of the research literature shows that there is a lack of empirical research that systematically examines the relationship between SS practices and process innovation. Therefore, this concept paper tries to examine how the SS can contribute on development of process innovation in healthcare industry. Next, the hypothesis has been developed based on the literature and the proposed research model for Malaysian healthcare industry also provided. For the future agenda, Structural Equation Modelling (SEM) techniques will used in order to get the empirical result.

Author Keywords: six sigma, process innovation, innovation, quality management initiatives, process improvement, healthcare.


How to Cite this Article


Nur Afni Khaidir, Nurul Fadly Habidin, Noor Hidayah Jamaludin, Nurul Aifaa Shazali, and Naimah Ali, “Investigation of Six Sigma Practices and Process Innovation for Malaysian Healthcare Industry,” International Journal of Innovation and Applied Studies, vol. 5, no. 2, pp. 131–138, February 2014.