[ The hospital accreditation program in Morocco after 5 years of launch ]
Volume 14, Issue 3, February 2016, Pages 801–806
Abdelhak Dhaim1, Mahjoub Aouane2, Abdelilah El Klifi3, Abderrazak Zahraoui4, Rachid Ijoub5, and Rachid Ben Gueddour6
1 Doctorat sciences et techniques CED, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
2 Département Biologie, Université Ibn Toufail, KENITRA, Morocco
3 Doctorat sciences et techniques CED, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
4 Doctorat sciences et techniques CED, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
5 Laboratoire de Biotechnologie, Environnement et Qualité (LABEQ), Département de Biologie, Faculté des Sciences, Université Ibn Tofaïl, BP 133, 14000 Kénitra, Morocco
6 Directeur du laboratoire Nutrition et Santé, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Morocco has undertaken, with the support of the World Health Organization, in a process of development of a national hospital accreditation system and in 2009 the program was launched.
In this context a review of the implementation of the accreditation process at a regional hospital was made in November 2011.
This work aims exposure of the added value of the hospital improvement plan in place following recommendations of Auditors, Try to activate and understand the desired change in the preparation for accreditation.
The information was collected through interviews with health personnel, through direct observation and a questionnaire based on the criteria and sub criteria with points of improvement.
The results obtained per unit, hospital services or activities are:
- Biological Laboratory (LAB): 2 conformities, 1 Not compliance and 6 critical points.
- Occupational Safety and Health (OSH): 5 conformities, 4 non-conformities and 3 critical points.
- Hygiene, cleaning and disinfection of premises (HYG): 1 compliances, 2 non-conformities and 1 critical point.
- Security, fire and management of emergency situations (INC): 0 compliances, 8 non conformities and 4 critical points.
- Management system and quality assurance (QMS): 0 compliance, 1No compliance and 2 critical points.
- Management of medical and pharmaceutical waste (DEC): 2 conformities, 2 non-conformities and 3 critical points.
Overall, the results of the study which I have managed have demonstrated that the quality process in the hospital EL IDRISSI had a positive impact because it has raised the motivation of a number of staff and Federated them around objectives common, but you cannot deny that there is much work to do since 23% of discrepancies were corrected while 77% remain uncorrected.
Author Keywords: Quality improvement, Hospital Accreditation, Quality audit, Monitoring, Improvement Plan, Points for improvement, Quality approach.
Volume 14, Issue 3, February 2016, Pages 801–806
Abdelhak Dhaim1, Mahjoub Aouane2, Abdelilah El Klifi3, Abderrazak Zahraoui4, Rachid Ijoub5, and Rachid Ben Gueddour6
1 Doctorat sciences et techniques CED, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
2 Département Biologie, Université Ibn Toufail, KENITRA, Morocco
3 Doctorat sciences et techniques CED, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
4 Doctorat sciences et techniques CED, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
5 Laboratoire de Biotechnologie, Environnement et Qualité (LABEQ), Département de Biologie, Faculté des Sciences, Université Ibn Tofaïl, BP 133, 14000 Kénitra, Morocco
6 Directeur du laboratoire Nutrition et Santé, Département de Biologie, Université Ibn Tofail, Kenitra, Morocco
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Morocco has undertaken, with the support of the World Health Organization, in a process of development of a national hospital accreditation system and in 2009 the program was launched.
In this context a review of the implementation of the accreditation process at a regional hospital was made in November 2011.
This work aims exposure of the added value of the hospital improvement plan in place following recommendations of Auditors, Try to activate and understand the desired change in the preparation for accreditation.
The information was collected through interviews with health personnel, through direct observation and a questionnaire based on the criteria and sub criteria with points of improvement.
The results obtained per unit, hospital services or activities are:
- Biological Laboratory (LAB): 2 conformities, 1 Not compliance and 6 critical points.
- Occupational Safety and Health (OSH): 5 conformities, 4 non-conformities and 3 critical points.
- Hygiene, cleaning and disinfection of premises (HYG): 1 compliances, 2 non-conformities and 1 critical point.
- Security, fire and management of emergency situations (INC): 0 compliances, 8 non conformities and 4 critical points.
- Management system and quality assurance (QMS): 0 compliance, 1No compliance and 2 critical points.
- Management of medical and pharmaceutical waste (DEC): 2 conformities, 2 non-conformities and 3 critical points.
Overall, the results of the study which I have managed have demonstrated that the quality process in the hospital EL IDRISSI had a positive impact because it has raised the motivation of a number of staff and Federated them around objectives common, but you cannot deny that there is much work to do since 23% of discrepancies were corrected while 77% remain uncorrected.
Author Keywords: Quality improvement, Hospital Accreditation, Quality audit, Monitoring, Improvement Plan, Points for improvement, Quality approach.
Abstract: (french)
Le Maroc s'est engagé, avec l'appui de l'Organisation mondiale de la santé, dans un processus de développement d'un système national d'accréditation hospitalière et en 2009 le programme a été lancé.
Dans ce cadre une analyse de la mise en place de la démarche d'accréditation au niveau d'un hôpital régional a été faite en novembre 2011.
Ce travail vise l'exposition de la valeur ajoutée du plan d'amélioration de l'hôpital mis en place Suite aux recommandations des Auditeurs, Essayer d'activer et de comprendre le changement souhaité pour la préparation à l'accréditation.
Les informations ont été collectées à l'aide des entretiens avec le personnel de santé, par l'observation directe et par un questionnaire basé sur les critères et sous critères présentant des points d'amélioration.
Les résultats obtenus par unité, service ou activité de l'hôpital sont les suivants :
- Le laboratoire biologique (LAB) : 2 conformités, 1non conformité et 6 points critiques.
- Sécurité et santé au travail (SST) : 5 conformités, 4 non conformités et 3 points critiques.
- Hygiène, nettoyage et désinfection des locaux (HYG): 1 conformités, 2 non conformités et 1 point critique.
- Sécurité, incendie et gestion des situations urgentes (INC): 0 conformités, 8 non conformités et 4 points critiques.
- Système de management et de garantie de la qualité (SMQ): 0 conformité, 1non conformité et 2 points critiques.
- Gestion des déchets médicaux et pharmaceutiques (DEC) : 2 conformités, 2 non conformités et 3 points critiques.
Globalement, les résultats de l'étude auxquels je suis parvenu ont démontré que la démarche qualité dans l'hôpital EL IDRISSI a eu un impact positif, car elle a suscité la motivation d'un certain nombre de personnel et les a fédérés autour des objectifs communs, mais on ne peut pas nier qu'il reste un grand travail à faire puisque 23% des écarts ont été corrigés tandis que 77% restent non corrigés.
Author Keywords: Amélioration de la qualité, Accréditation hospitalière, Audit qualité, Suivi, Plan d'amélioration, Points d'amélioration, Démarche qualité.
How to Cite this Article
Abdelhak Dhaim, Mahjoub Aouane, Abdelilah El Klifi, Abderrazak Zahraoui, Rachid Ijoub, and Rachid Ben Gueddour, “Le programme d'Accréditation hospitalière au Maroc après 5 ans de lancement,” International Journal of Innovation and Applied Studies, vol. 14, no. 3, pp. 801–806, February 2016.
