Information today is a strategic resource of great value to companies and organizations, by analyzing it you can make the right decisions in time to impact business development. Management information systems for decision making are today a very important business priority. In this paper, a management system model was analyzed to ensure that the information and strategic business objectives of a Contact Center are correctly aligned, integrating all available information sources so that they interact with each other and serve as support in making important decisions. Several statistical and technological tools were used, gathering information on the processes that currently exist in the area, on those operational and information management systems, evaluating their indicators based always on the management perspective and using research instruments such as interviews, surveys, analysis and observation, obtaining as a result a system as a management model. Needs, sources and resources were identified to establish an information management framework to be used as a tool for business planning and strategy. As future work, the use of these and other new business strategies is proposed hand in hand with new information systems and technologies that can provide the necessary support and services to improve business operations and management.

The insufficiency of the space where must be exerted the breeding in the commune of Kadutu is one of factors of the dearness of the animal products of every day consumption by the population. Thus, the diets of the population of this region contain less food able to get animal proteins to him however necessary for good health. Whereas the population of this commune does not cease increasing entrain at the same time the increase in the request for foodstuffs, it is observed on the markets that the prices of the foodstuffs of animal origin are unstable, generally fluctuating with the rise with the detriment of the population, from where it is observed there a certain food insecurity in this commune. These prices are not posted and vary according to the petitioning customer, the hour of the sale and the place of the transaction. These products are especially sold with the population with the micro detail because they are especially many those which cannot get some easily because of their weak purchasing power. This research which had as a principal objective to inform the various actors interested by the transactions of these products about the mechanism of marketing of these products (the needs for the market, the products desired and the prices, the strategies to be developed, the forces, the weaknesses, the appropriatenesses and the threats this activity in this medium, while making information more transparent to contribute to the space integration of the markets for thus promoting the food safety of the population of this commune. It was carried out on ground, in the markets, by means of a sample survey based on random sample active sales men marketing these products into the markets. The quantities of foodstuffs of animal origin required in this commune are estimated at 12880 kilograms of meat, 8610 heads of bovines sold on foot, 5866 heads of squids, 4876 heads the caprine ones, 1688 heads of sheep, and 5926 heads of porcine;14372 kilograms is the quantity of products of fishing required on the markets of the commune of Kadutu in direction of territories, 49074 kilograms is the quantity of "sambaza", pins and other types of fish of the lake Kivu sold on the markets of Kadutu;7839500 kilograms of fresh tilapia sold; 120892 liters of milk were required by the consumers, and 90563 eggs were sold with the population of the commune of Kadutu on various markets of this region.

The teachers of the primary schools and secondaries which work in the groupings of Miti and Mudaka have a very weak rate of integration of technologies information and communication in their occupations. Several factors economic, cultural, social, political and of technological environment are at the base of this weak access to this technology of the century which however is essential currently in their profession. The present research carried out in these two rural entities of the South-Kivu east arrived at the following results:2,27% of teachers working at the primary school in grouping of Mudaka have against their own computers 0,93% with Miti, whereas 15,46% are the rate of those which have a computer among the teachers of the secondary with Mudaka and 20% in Miti;2,04% of teachers of the primary education surveyed in grouping of Mudaka use against Internet 8,41% in the grouping of Miti; where as those which exert with the secondary, the rates are about 26,8% of teachers surveyed in grouping of Mudaka who use against Internet 23,07% for those of Miti. Whereas 2,04% of teachers of the primary education of Mudaka use some time the computer to illustrate the concepts of data processing taught against 2,8% of Miti, this rate is 10,3% of teachers of the secondary with Mudaka who use against the computer 10,76% in the grouping of Miti. Only 10,3% of teachers of the secondary surveyed in Mudaka use the data-processing supports for 12,37% with Miti while this rate is 1,86% for those of the primary education of Mudaka and 2,04% with Miti. Concerning the possession of address e-mail, research found that for the teachers of the primary education, 0,68% of surveyed teachers with Mudaka have against the address e-mail 2,8% with Miti and that on the level of those which exert with the secondary, 18,46% are the rate of those of Miti which has it whereas in Mudaka, this rate of possession of address e-mail is 13,4%.The percentage of teachers of these mediums formed with the use of TIC to teach their matters is very weak as well as the percentage of teachers trained to give introductory courses to data processing in teaching primary education and secondary requires that main efforts are made in this sector because the capacity of the teachers in this field leaves something to be desired. In all the two groupings and all the schools where these actors of the formation exert, we found that neither the computer-assisted learning nor the teaching assisted by Internet exists, less still the use of radio of teaching use nor television set of teaching use. The only widespread and more used teaching supports are old handwritten documents, here, not of teacher, not of course.

The children girls are not schooled at the same rate as the children boys in the grouping of Miti whether it is in the primary education that in the secondary and technical or professional education. This schooling is much more favorable to the male children because of the sexist stereotypes, the house work essentially exercised by the girls, the multiplicity of expenses to pay for the schooling of the children by poor families, coverage of the teachers by the parents, the not application of the constitutional arrangement concerning the free access of the primary education, the discrimination of the girls in the school environment, the pregnancies and the higher early marriages at the female children, the rapes and the violence against girls, the social and political instability, the habits and customs, the multiple social gravities. The rates are of the order of 50,02 % for the boys and 49,97 % for the girls in the primary education during the school year 2015-2016 and during 40,19 % for the girls against 59,8 % for the children boys, from where the gap is 19,61 % favorable to the children boys, every subscribers in secondary schools, technical and professional in this grouping. For the school year 2016-2017, the rates are of the order of 4120 girls (49,69 %) who were schooled on a school population of 8290 pupils against 4170 boys or 50,3 %, from where the 0,61 % gap favorable to the boys at the primary level, while in the secondary sector, the proportions registered of 3333 pupils in all the secondary schools of the grouping of Miti, the girls are only 1406 pupils or 42,18 % against 1927 boys or 57,81 % with a 15,63 % gap for the benefit of boys. In the sanitary institutions, the women have a rate of 28,4 % representativeness against 71,5 % for the men. For the unique institution of agronomic search, they are represented to 14,2 % and in the school institutions, the women occupy the rates of 11 % to the secondary sector, and 38,78 % at the primary level in 2017. Only six institutions are managed by the women, among whom three primary schools, a secondary establishment and an agronomic research center. In grouping of Miti, we are still very far from approaching the parity man-woman advocated nevertheless by the constitution of the Democratic Republic of the Congo.

We illustrate a rare association of a primitive cancer of the breast and the lung primitive cancer by the case of a 67-year-old woman, a fortuitous discovery during a balance sheet operating meadow in particular of extension of a nodule of the left breast classified radiologically BIRADS 4. This exceptional known association imposes a search for the genetic factors, and the factors which favor the arisen of the cancer. But especially, she requires a multidisciplinary coverage seen the difficulty of the therapeutic decision.

This study analyzes the relevance of the non-verbal communication and its problems cases of the sign Language used by deaf in the city of Goma. - The assumption is that the sign language would have the same linguistic values and would be a full language and that - the users would have the same intellectual capacities, fillings, utility in the society and that the deafness affects the communication that is a social fact. - Since the deaf are teachable the Congolese state should recognize this sign language as language of their education among others for to facilitates the equality of opportunities. Thanks to the methods analytic, descriptive, statistical and the documentary technique, the poll, the interview and the questionnaires addressed to 105 persons which 40 deaf, 45 parents and friends and 20 teachers and interpreters living have Goma. This survey recommends the recognition of the sign language among the 5 National languages and its training to facilitate the total integration of the deaf because they have the intellectual capacities and need, this in the perspective the educational success and the social integration for all Congolese.

For years, Morocco is considered one of the countries rich in local products: argan tree, saffron, dates, roses. However, the valorization of these products has evolved only now to become a source of wealth of territory. Through this research, we try to answer the following question: how to make the product of terroir a lever of development of the region of Zagora and Kalaat M'gouna? Our approach is based on a field survey and meetings organized with semi-directive interview guides with the managers of two Al Firdaouss cooperatives in Zagora and Soffi in Kalaat M'gonna.

Africans generally and Zairians particularly have always moaned about no cover or insufficient cover news on their situations from occidental broadcastings. Have they been right? Have they been wrong? That is problem I want to verify in these succession’s articles, taking case of Zaïre during transitional period of 1990 decade. Results establish that Zaïrian State are sufficiently watering by information’s rain from international radios sluices, but at different levels. Voice of America beats all international radios in almost domains. Africa N°1 is queue up in all areas. North’s media are dominate generally, meanwhile in South, Canal-Africa extricate oneself his pin of game. Numerals below in the text are credible.

Today, more than ever, natural resources are a source of conflict and tension between Morocco and the Polisario Front, which is fighting for legitimacy on the international level. The analysis of the position of the conflict stakeholders clearly shows the strategic issues of natural resources. This article allows us to understand profoundly and without doubt the political and economic instrumentalization of the question of the natural resources that the Western Sahara abounds. In this sense, it also allows us to demonstrate clearly the position of both parties inherent in the management of natural resources. The Polisario front does not stop denouncing at the national level and in the international bodies the extraction and the exploitation of the natural resources in Western Sahara. However, Morocco explicitly states that Western Sahara was a poor and desert territory at the time of Spanish colonization but over the years, large and large projects in the Sahara were able to take place. From a methodological point of view, in order to tackle the questions raised for the purposes of this study, we used the neo-institutionalism approach. This theoretical framework is the most relevant paradigm that has allowed us to understand in depth the position of the protagonists of the conflict.

Cowpea (Vigna unguicilata Walp) is a multi-purpose crop grown in the sub-Saharan regions of Africa for its grains and leaves which contribute to food security. Despite the high yield potential of cowpea and its ability to withstand poor conditions, yield at farmers’ level is still low. Past works led to release of several improved varieties. However some of them fell or recorded low rate of adoption because farmers’ needs were not involved in the process of varietal development. The present study untaken in the Sudano-Sahelian zone of Cameroon aim to: determine cowpea production constraints according to farmers’ perception, determine farmers’ strategies of insect pests control and determine farmers’ preferred cowpea traits. A survey was conducted in four villages: Sanguéré, Souccoundou, Gazawa and Koza. Questionnaires were administered to 150 farmers’ followed by a focus group discussion with groups of 10 to 15 participants. Data collected were analyzed on Statistical Package for the Social Sciences (SPSS) version 20.0. Frequency distributions were estimated and pair-wise ranking method was performed. Farmers ranked insect pests as the most important cowpea production constraint followed by the lack of improved varieties, drought and Striga. Cowpea flower bud thrips was reported as the most damaging, followed by the flower beetles, maruca, aphids and pod-sucking bugs. Farmers’ most preferred traits were high grain yield, tolerance/resistance to insect, large seed size, white seed coat and fast cooking suggesting that research programs should consider these traits when developing improved cowpea varieties for the benefit of farmers.

Interview is very important for a journalist and listeners. It is a dashboard which permit to the first seeing if he works conscientiously, and to seconds if journalist is a rooster in middle of village or he have penchant for one camp or another. In this item, I want to verify, in facts, if broadcasts well-targeted have respected or not principles of profession, that is to say two sounds of bell each time they interview people. My sample was constituted of 537 interviews and was collected between October the 5th 1992 and September the 24th 1994, on seven International Broadcasting stations. Voice of America arrives in head, with 73 (62.4%). Africa N°1 and Nederland Broadcasting have respectively 3 unites, or 2.6 % and bring up the rear. I have sub-divide groups of persons who are called for an interview (interviewed) in three: 1° Opposition, 2° Neutrals or Experts, 3° Power or Presidential Covance or “Status quo”. First obtains 45.8%, second has 32.4%, last group had realize a score of 21.8%.

From 1994, the Moroccan monetary authorities chose to adopt the monetary targeting policy, through the control of monetary aggregates M1 and M3, to control inflation. This monetary framework was abandoned in 2006, to be replaced by a new monetary approach qualified as multi-criteria. The adoption and abandonment of monetary targeting lacked consensus and clarification by Bank AL Maghrib, which created the need to analyze the fundamentals of these monetary orientations and to assess the degree of relevance of their basic decisions. The purpose of this article is not limited to the analysis and evaluation of Morocco's experience in monetary targeting, but it is spread out to inform about the relevance of the decision-making process of the BAM, especially that Morocco is currently facing decisive monetary orientations such as the exchange rate flexibilisation and the transition towards the policy of targeting inflation.

In Morocco, Agriculture is a key sector of the national economy, playing crucial social and economic roles. The sector accounts for around 14 to 20% of the Gross Domestic Product (GDP) and represents 43% of all employment. Winter cereals (soft wheat, durum wheat and barley) are produced all over the country, occupying nearly 65% of agricultural lands and therefore cereal yields forecasting is a major tool for decision making, allowing for planning in advance actions like annual cereal imports or aids to farmers. The present study highlights the substantial contribution of remote sensing (RS) and Geographic Information Systems (GIS) techniques in predicting soft wheat yields at the rural commune of Ouled Saleh, Region Casablanca-Settat in Morocco. The forecasting methodology was based on two steps: First, a land cover map of the study area was produced using Sentinel imagery to identify agricultural zones; second, simple linear regression models were established between the Normalized Difference Vegetation Index (NDVI), derived from the Moderate Resolution Imaging Spectrometer (MODIS) and soft wheat yields over the period 2002-2012. Our results showed high correlations between the NDVI of agricultural lands, averaged over the period from February till March or April and soft wheat yields. Therefore, NDVI can be used as a predictor index to early forecast soft wheat yields one to two months before harvest.

This work tries to analyze the different obstacles to the demand for financing and to compare their effects to that of religiosity. The aim is to provide insights for marketing decision makers about areas for improvement to increase the competitiveness of their Islamic products. For this, we examined using the survey of the World Bank "Global Findex", the determinants of access to the banking system. Our results showed that the effect of religiosity is the second after the price effect. As a result, a Moroccan consumer may prefer a non-religious financial product at a lower price than a more expensive Islamic religious product.

This paper aims to examine the relationship between globalization and social policy. The Moroccan experience is addressed. Globalization and trade liberalization have significantly limited the State's initiatives for pursuing social interests. In this context, the introduction of new social policies with innovation, is particularly acute, to overcome the social challenges and maintain social links. In this regard, and in case of the Moroccan, it is about to show how the National Initiative for Human Development, introduces innovation, through its main pillars and goals, and led a social transformation, with the aim of rebuilding social cohesion.

Ecological sanitation (Ecosan) consists in valuing human excreta as bio-fertilizer after treatment of feces by adding ash for composting and treatment of urine by storage in hermetically sealed containers. As schistosomiasis is endemic in the study area, the question is whether hygienization of schistosome-infected excreta is effective in eliminating them. The objective of the study is to determine the parasitic load of urine and feces, the parameters and the maximum time that influences the hygienization. A prevalence survey helped to identify and know the level of parasitic infestation of sick people. Full urine and ash-treated stool samples collected from infected persons were analyzed daily and every 15 days. The pH and temperature values of each urine sample were recorded. The results show that the eggs of S. haematobium and S.mansoni disappear respectively after 30 and 15 days of hygienization. The parameters that influence the hygienization are the increase of the pH and the oscillation of the temperature. Ecosan would be a solution to fight against schistosomiasis because the application of sanitized urine and feces breaks the cycle of transmission of the disease.

This research demonstrates the opposite of the theory of protectionism in international trade as applied by the Democratic Republic of Congo, which aims in itself the protection of domestic production against foreign competition. When tariff barriers are used as a means of protection, the tariff being a tax, it generates income and most of the least developed African countries, one-third of their tax revenue comes from international trade. But these tariff barriers are justified only in the interest of protecting domestic production against foreign competition. If ever a domestic product would not compete with a foreign like product, there is no reason to apply tariff barriers. This is not the case for the Democratic Republic of Congo, where all foreign products in competition or not with domestic products are hit by import taxes for the sole purpose of maximizing revenue. This situation puts all the weight on the poor consumer who has to pay up to three taxes to buy a basic necessity not produced by the country. We must therefore stop the contrary application of the theory that generates revenues from imports necessary for the survival of the consumer and which sustains the finances of the state on the misery of the population.