[ Satisfaction du personnel: validation d’une échelle de mesure dans le contexte des administrations publiques Marocaines ]
Volume 18, Issue 4, December 2016, Pages 1056–1073
Ellamrani Ben Hanana1 and Souad Houfaidi2
1 Doctorant en Génie Industriel, Université Hassan II, Ecole Nationale Supérieure d’Electricité et de Mécanique (ENSEM), Casablanca, Morocco
2 Department of Mechanical Engineering, Université Hassan II, Ecole Supérieure de Technologie (EST), Laboratoire de Mécanique, Productique et Génie Industriel (LMPGI), Casablanca, Morocco
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The objective of this research is to propose a measuring scale of people satisfaction in Moroccan public administrations showing valid and satisfactory psychometric properties. The methodology is based on the steps recommended by the paradigm of Churchill (1979), which allows to build rigorous instruments standard questionnaire measuring multiple scales. Measurements were constructed from two surveys of officials at the Casablanca-Settat region. The processing and analysis of data collected by questionnaire was made using the SPSS 21 for exploratory factor analysis and AMOS 21 for confirmatory factor analyzes. The results demonstrate the existence of five factors of personnel satisfaction need to be considered: Compensation and career management, Information on work, relationship at work, choice of work and service and working conditions. This research proposes a validated measurement instrument according to the most rigorous validation methods and the latest methodological advances, in particular by confirmatory factor analyzes has then been created.
Author Keywords: satisfaction, measurement scale, public administrations, dimensions of satisfaction, validity of measurement scales, confirmatory factor analyzes.
Volume 18, Issue 4, December 2016, Pages 1056–1073
Ellamrani Ben Hanana1 and Souad Houfaidi2
1 Doctorant en Génie Industriel, Université Hassan II, Ecole Nationale Supérieure d’Electricité et de Mécanique (ENSEM), Casablanca, Morocco
2 Department of Mechanical Engineering, Université Hassan II, Ecole Supérieure de Technologie (EST), Laboratoire de Mécanique, Productique et Génie Industriel (LMPGI), Casablanca, Morocco
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The objective of this research is to propose a measuring scale of people satisfaction in Moroccan public administrations showing valid and satisfactory psychometric properties. The methodology is based on the steps recommended by the paradigm of Churchill (1979), which allows to build rigorous instruments standard questionnaire measuring multiple scales. Measurements were constructed from two surveys of officials at the Casablanca-Settat region. The processing and analysis of data collected by questionnaire was made using the SPSS 21 for exploratory factor analysis and AMOS 21 for confirmatory factor analyzes. The results demonstrate the existence of five factors of personnel satisfaction need to be considered: Compensation and career management, Information on work, relationship at work, choice of work and service and working conditions. This research proposes a validated measurement instrument according to the most rigorous validation methods and the latest methodological advances, in particular by confirmatory factor analyzes has then been created.
Author Keywords: satisfaction, measurement scale, public administrations, dimensions of satisfaction, validity of measurement scales, confirmatory factor analyzes.
Abstract: (french)
L’objectif de cette recherche est de proposer une échelle de mesure de la satisfaction du personnel des administrations publiques Marocaines présentant des qualités psychométriques valides et satisfaisantes. La méthodologie adoptée repose sur les étapes préconisées par le paradigme de Churchill (1979), qui permet de construire avec rigueur des instruments de mesure de type questionnaire à échelles multiples. Les mesures ont été construites à partir de deux enquêtes menées auprès des fonctionnaires au niveau de la région du Casablanca-Settat. Le traitement et l’analyse de données collectées par questionnaire a été réalisé via les logiciels SPSS 21 pour les analyses factorielles exploratoires et AMOS 21 pour les analyses factorielles confirmatoires. Les résultats démontrent l’existence de cinq facteurs de la satisfaction du personnel qu’il faut prendre en considération : Rémunération et Gestion de carrière, Information sur le travail, Relation dans le travail, Choix du travail et du service, et Conditions de travail. Cette recherche propose un instrument de mesure validé selon les méthodes de validation les plus rigoureuses et les dernières avancées méthodologiques, notamment par des analyses factorielles confirmatoires.
Author Keywords: satisfaction du personnel, échelle de mesure, administrations publiques, dimensions de satisfaction, validité des échelles de mesure, analyses factorielles confirmatoires.
How to Cite this Article
Ellamrani Ben Hanana and Souad Houfaidi, “People satisfaction: Validation of a measuring scale in the context of Moroccan public administrations,” International Journal of Innovation and Applied Studies, vol. 18, no. 4, pp. 1056–1073, December 2016.
