[ Analyse de la satisfaction au travail selon l’approche bifactorielle de Fréderic Herzberg: Etude menée à l’Office congolais de contrôle (OCC), GOMA ]
Volume 34, Issue 2, November 2021, Pages 247–259
Kasao Mutumay Dieudonne1 and Mwamini Banga Scholastique2
1 Assistant de premier mandant, Université de Goma, RD Congo
2 Assistant de premier mandant, Université de Goma, RD Congo
Original language: French
Copyright © 2021 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Job satisfaction raises worrying questions these days that no business of any character can shy away from. This article also follows this perspective and focuses on the analysis of job satisfaction according to Herzberg's two-factor theory. Our concern is to know what are the main factors that provide satisfaction to the workers of the Congolese Control Office (OCC/GOMA). The objective here is to understand the main factors promoting satisfaction among all workers in this organization. In response to our concern, we estimated that the main factors promoting job satisfaction would be on the one hand: staff allocation, communication, working conditions, company organizational policy, salary (remuneration), job security, safety at work, human and technical supervision (extrinsic factors) and on the other hand: attractiveness to work, autonomy, authority, advancement in rank, the degree of responsibility, innovation as well as recognition (intrinsic factors) unlike Frederic Herzberg who stipulates in his theory of two factors that only the above-mentioned intrinsic factors provide satisfaction to workers. It remains to discover the results in the following pages.
Author Keywords: Satisfaction, work, factor, intrinsic, extrinsic.
Volume 34, Issue 2, November 2021, Pages 247–259
Kasao Mutumay Dieudonne1 and Mwamini Banga Scholastique2
1 Assistant de premier mandant, Université de Goma, RD Congo
2 Assistant de premier mandant, Université de Goma, RD Congo
Original language: French
Copyright © 2021 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Job satisfaction raises worrying questions these days that no business of any character can shy away from. This article also follows this perspective and focuses on the analysis of job satisfaction according to Herzberg's two-factor theory. Our concern is to know what are the main factors that provide satisfaction to the workers of the Congolese Control Office (OCC/GOMA). The objective here is to understand the main factors promoting satisfaction among all workers in this organization. In response to our concern, we estimated that the main factors promoting job satisfaction would be on the one hand: staff allocation, communication, working conditions, company organizational policy, salary (remuneration), job security, safety at work, human and technical supervision (extrinsic factors) and on the other hand: attractiveness to work, autonomy, authority, advancement in rank, the degree of responsibility, innovation as well as recognition (intrinsic factors) unlike Frederic Herzberg who stipulates in his theory of two factors that only the above-mentioned intrinsic factors provide satisfaction to workers. It remains to discover the results in the following pages.
Author Keywords: Satisfaction, work, factor, intrinsic, extrinsic.
Abstract: (french)
La satisfaction professionnelle soulève de nos jours des questions préoccupantes auxquelles l’entreprise quelle que soit son caractère ne peut se dérober. Cet article s’inscrit aussi dans cette perspective et porte sur l’analyse de la satisfaction au travail selon la théorie de deux facteurs de Herzberg. Notre préoccupation est celle de savoir quels sont les principaux facteurs qui procurent de la satisfaction aux travailleurs et travailleuses de l’Office Congolais de Contrôle (OCC/GOMA). L’objectif ici étant d’appréhender les principaux facteurs favorisant la satisfaction chez l’ensemble de travailleurs de cette organisation. En réponse à notre préoccupation, nous avons estimé que les principaux facteurs favorisant la satisfaction au travail seraient d’une part: l’affectation du personnel, la communication, les conditions de travail, la politique de l’organisation de l’entreprise, le salaire (rémunération), la sécurité d’emploi, la sécurité au travail, la supervision humaine et technique (facteurs extrinsèques) et d’autre part: l’attrait au travail, l’autonomie, l’autorité, l’avancement en grade, le degré de responsabilité, l’innovation ainsi que la reconnaissance (facteurs intrinsèques) contrairement à Fréderic Herzberg qui stipule dans sa théorie de deux facteurs que seuls les facteurs intrinsèques ci-haut cités procurent la satisfactions chez les travailleurs. Reste à découvrir les résultats dans les pages ultérieures.
Author Keywords: Satisfaction, travail, facteur, intrinsèque, extrinsèque.
How to Cite this Article
Kasao Mutumay Dieudonne and Mwamini Banga Scholastique, “Analysis of job satisfaction according to the bifactorial approach of Fréderic Herzberg: Study carried out at the Congolese control office (OCC), Goma,” International Journal of Innovation and Applied Studies, vol. 34, no. 2, pp. 247–259, November 2021.
