Job satisfaction raises worrying questions these days that no business of any character can shy away from. This article also follows this perspective and focuses on the analysis of job satisfaction according to Herzberg's two-factor theory. Our concern is to know what are the main factors that provide satisfaction to the workers of the Congolese Control Office (OCC/GOMA). The objective here is to understand the main factors promoting satisfaction among all workers in this organization. In response to our concern, we estimated that the main factors promoting job satisfaction would be on the one hand: staff allocation, communication, working conditions, company organizational policy, salary (remuneration), job security, safety at work, human and technical supervision (extrinsic factors) and on the other hand: attractiveness to work, autonomy, authority, advancement in rank, the degree of responsibility, innovation as well as recognition (intrinsic factors) unlike Frederic Herzberg who stipulates in his theory of two factors that only the above-mentioned intrinsic factors provide satisfaction to workers. It remains to discover the results in the following pages.

For more than a decade, the east of the Democratic Republic of the Congo in general and more particularly North Kivu has been facing regionalist tensions and political divisions to which we add other phenomena such as: barbarism, insecurity, police and military harassment, killings and violence, wars, tribal conflicts causing permanent instability, major population movements as well as the volcanic eruption, killing several families and even to those close to them who are dear to them. Given the extent of this situation, we believe that the self-esteem of the inhabitants of the City of Goma, more particularly of the Buhene Quarter, is not at the normal level given that they are exposed daily to unfortunate and traumatic events. The purpose of this study is to examine the effects of exposure to traumatic events on the self-esteem of Gomatraciens in general and in particular among the inhabitants of Buhene. After analyzing the results, we found that the more the Congolese of North Kivu in general and in particular those of the city of Goma are exposed to traumatic events, the more their level of self-esteem becomes too low.