This article analyzes the perception of the inhabitants of Nyangezi about the care offered by the general reference hospital of Nyangezi. Having noted the use of this population for charlatans and or prayer rooms in the first place, for a late recourse to our care; we thought we would do this research to find out what the people of Nyangezi think about the care offered by HGR / NYANGEZI. There is a need here to diagnose the level of satisfaction of the inhabitants of Nyangezi on the care offered by the general reference hospital of Nyangezi and present to the hospital team, as well as other bodies involved, the guidelines for remedy this situation. The hospital service is indeed complex and presents many aspects such as reception, care, medical monitoring, carrying out technical examinations,… the more the care services are abundant, the more the grounds where one can express his dissatisfaction are numerous..
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