Volume 6, Issue 4, July 2014, Pages 1079–1085
Chinyere Nkechi Ikonne1
1 Department of Information and Resources Management, Ilishan Remo, Ogun State, Babcock University, Nigeria
Original language: English
Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The aim of this paper was to discuss the key role of information communication technology in quality services delivery at Babcock University Library. Libraries have always been regarded as service oriented centers which, if they integrate the use of ICTs, could provide timely, relevant, reliable and current information. The effective use of the ICT will make librarians more competent and this will, in turn, make their libraries more competitive in their strategic marketing plan. The paper, among other things, highlighted the user based components of ICT application and services that, when adequately put in place and effectively used, could afford Babcock University library a competitive advantage over other libraries. Finally, it concluded by making some recommendations to Babcock University library administrators on what could be done to create and maintain services that the customers will perceive as being more superior to those of their competitors.
Author Keywords: Library, Information Communication Technology, Quality Services, Competitive Intelligence, Competitive Advantage.
Chinyere Nkechi Ikonne1
1 Department of Information and Resources Management, Ilishan Remo, Ogun State, Babcock University, Nigeria
Original language: English
Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
The aim of this paper was to discuss the key role of information communication technology in quality services delivery at Babcock University Library. Libraries have always been regarded as service oriented centers which, if they integrate the use of ICTs, could provide timely, relevant, reliable and current information. The effective use of the ICT will make librarians more competent and this will, in turn, make their libraries more competitive in their strategic marketing plan. The paper, among other things, highlighted the user based components of ICT application and services that, when adequately put in place and effectively used, could afford Babcock University library a competitive advantage over other libraries. Finally, it concluded by making some recommendations to Babcock University library administrators on what could be done to create and maintain services that the customers will perceive as being more superior to those of their competitors.
Author Keywords: Library, Information Communication Technology, Quality Services, Competitive Intelligence, Competitive Advantage.
How to Cite this Article
Chinyere Nkechi Ikonne, “The Role of Information Communication Technology in Quality Services Delivery at Babcock University Library, Ilishan-Remo, Nigeria,” International Journal of Innovation and Applied Studies, vol. 6, no. 4, pp. 1079–1085, July 2014.
