The purpose of this investigation has been to measure the influence of workplace promotion on employees’ performance in Zanzibar public sectors through promotional procedure, policy and management attitudes viewpoints. The case study research design was adopted to investigate this contemporary phenomenon and employed self-administered questionnaires for 40 individuals and proprietors in local Business and Property Registration Agency-a public sector operating in Zanzibar, Tanzania. The primary data collected were supplemented with secondary data and analysed using quantitative procedures. The result shows the presence of correlation between promotion and employees ’performance with significance at 5% level. The management attitude is 0.523 and employees have faith to management attitude (P= 0.001), promotional policy, is 0.425 which facilitates employees to attain goals with (P= 0.005). Promotional procedure also revealed 0.546 that increases employees’ performance and commitment with correlation of (P= 0.001).The results show that strong relationship exist in perceived performance and strength of promotional policy, promotional procedure and employees’ performance and relationship also exist in management attitude on promotion and employees’ performance which means promotional procedures and practices have to be fully implemented in public organizations for better employee’s performance.

This investigation aimed at assessing the impact of training on the performance of academic staffs in the Institute of Public Administration (IPA), Zanzibar with specific target to determine the impact of both On-The-Job Training (OJT) and Off-The-Job for the performance of academic staffs at IPA. Qualitative research approach has been applied in the study with total population of 43 academic staffs who were used to respond to the questionnaires to elicit the information for the investigation.The findings were presented through descriptions, charts and tables and reveal that, there exist a reasonable number of OJT opportunities that are offered within the institute in accordance to most of the academic staff. Also, findings revealed that off the-job training has positive contributions of the academic staff and mentioned (76.7%) that off the –job training have positive contribution to the performance of academic staff in IPA. Moreover, the findings revealed that the outcome of Off The-Job Training in IPA is to provide Creativity, reflective capability & ability to improvise teaching performance for IPA academic staffs. Furthermore, the study recommends that; the management of The Institute of Public Administration should prepare reasonable budget for academic staff training. Also, the management should conduct training Needs Assessment for On the Job and Off the Job trainings in order to identify the effective trainings to its academic staffs and set up training policy which will include a well-designed training schedule for IPA staffs.

This study aimed at examining Customers’ perception on adoption and use of e-banking services at Tanzania Commercial Banks. The main objective was to examine customers’ adoption and use of electronic banking services in Tanzania Commercial Bank and specifically, the study determined customers perception in terms of usefulness, usage, trust and awareness, and whether this perception have an impact in the use of traditional methods at National Microfinance Bank (NMB) in Tanzania. Questionnaires method was employed to collect information of the study from the NMB customer and for NMB annual report was used. Data was analysed by the use of statistical package for social science (SPSS).Findings indicated that majority of the respondents were appealed to use traditional banking services due to security, assurance, convenience and accessibility of services. The findings also indicated that majority of respondents found that the electronic banking services technology was easy to use, simple but needed training on its usage and also the customers have less awareness about the electronic banking services. On factors that influence the adoption of internet and mobile banking, the study found that majority of respondents indicated that internet and mobile banking improve the banking service to a great extent and majority of respondents rated the performance of the internet and mobile banking as excellent. Similarly, the study found that, ease of use, perceived risk, reliability, perceived usefulness and received creditability influenced adoption of internet and mobile banking.The study concludes that secure and better ICT quality positively assists in building trust among the users who will utilize the electronic banking services. It is recommended that banks should give high priority to customer service efficacy and should consider electronic banking as important key drivers towards successful implementation of customer service efficacy. Bank managers and policy makers should direct efforts and resources in the most effective and efficient way to increase bank business in long run and encourage customers to adopt electronic banking by training customers.