[ Temps d’attente prolongés aux services des consultations externes : mesure, causes, conséquences et stratégies de les réduire. Cas de l’hôpital général provincial de référence de Bukavu et de la Clinique Biopharm. Protocole de recherche - mémoire de maîtrise en santé publique ]
Volume 18, Issue 4, December 2016, Pages 997–1005
Vicky Mulinganya1 and Hermès Karemere2
1 Ecole Régionale de Santé Publique, Université Catholique de Bukavu, RD Congo
2 Ecole régionale de Santé Publique, Université catholique de Bukavu, Bukavu, Sud-Kivu, RD Congo
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Introduction: The present study aims to analyze the waiting time before the general and specialized medical consultation, to identify the causes and consequences of prolonged waiting and propose ways to reduce the waiting time. Methodology: The study will be descriptive and will use the literature review to determine the long waiting time before the medical specialist consultation for patients referred, the participant observation to measure wait times in general medical consultation and interviews to determine the causes and consequences of a prolonged wait times.
Author Keywords: Waiting time, Medical Examination, private hospital, public hospital, Bukavu, Democratic Republic of Congo.
Volume 18, Issue 4, December 2016, Pages 997–1005
Vicky Mulinganya1 and Hermès Karemere2
1 Ecole Régionale de Santé Publique, Université Catholique de Bukavu, RD Congo
2 Ecole régionale de Santé Publique, Université catholique de Bukavu, Bukavu, Sud-Kivu, RD Congo
Original language: French
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Introduction: The present study aims to analyze the waiting time before the general and specialized medical consultation, to identify the causes and consequences of prolonged waiting and propose ways to reduce the waiting time. Methodology: The study will be descriptive and will use the literature review to determine the long waiting time before the medical specialist consultation for patients referred, the participant observation to measure wait times in general medical consultation and interviews to determine the causes and consequences of a prolonged wait times.
Author Keywords: Waiting time, Medical Examination, private hospital, public hospital, Bukavu, Democratic Republic of Congo.
Abstract: (french)
Introduction: La présente étude vise à analyser les temps d’attente avant la consultation médicale générale et spécialisée, à identifier les causes et conséquences d’une attente prolongée et à proposer des moyens de réduire le temps d’attente. Méthodologie: l’étude sera descriptive et va recourir à la revue documentaire pour déterminer les temps d’attente avant la consultation médicale spécialisée pour les patients référés, à l’observation participante pour mesurer le temps d’attente en consultation médicale générale et à des entrevues individuelles pour déterminer les causes et les conséquences d’un temps d’attente prolongé.
Author Keywords: Temps d’attente, Consultation médicale, hôpital privé, hôpital public, Bukavu, République démocratique du Congo.
How to Cite this Article
Vicky Mulinganya and Hermès Karemere, “Waiting time in health consultations services: measurement, causes, consequences and strategies to reduce them. Case of Bukavu referral provincial hospital and Biopharm Clinic in Bukavu. MPH memory research protocol,” International Journal of Innovation and Applied Studies, vol. 18, no. 4, pp. 997–1005, December 2016.
