Volume 18, Issue 4, December 2016, Pages 1139–1148
Daniel Opoku1, Michael Nartey Agbekor2, Jery Yao Deku3, and Isaac Nyarko Adu4
1 Information Systems, Zenith University College, Accra, Ghana
2 Faculty of Engineering, Science and Computing, Pentecost University College, Accra, Ghana
3 Information System, Zenith University College, Accra, Ghana
4 Department of Business Education, University of Education, Winneba, Accra, Ghana
Original language: English
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Core banking diffusion in developing countries has been phenomenal in comparison to the many other technological devices implemented/introduced over the past 20 years. The success of this modality has spurred a lot of studies on consumers’ adoption and usage. The purpose of this research is to understand factors that influence core banking deployments in the financial sector, specifically in the context of a developing country. This study has adopted the Technology-Organization-Environment (TOE) framework and a qualitative approach to analyze core banking technology deployments in a financial company in Ghana. Respondents were interviewed to understand mobile banking deployments and thematic analysis was used for the purposes of making conclusions on the data. However, the study found that variables in the TOE framework like the relative advantage of a given technology, the less complex a technology, management support, firm size, competitive pressure and customer expectation were seen to influence core banking deployments. Another finding was that core banking functionality was not just about installing the services for consumers to use, but for the company to perform a trial run before deploying the services to customers. The findings will serve as a guide for financial companies in the deployment of similar technologies in the future.
Author Keywords: Core banking, Technology deployment, TOE framework, banking services, banking applications, IT adoption.
Daniel Opoku1, Michael Nartey Agbekor2, Jery Yao Deku3, and Isaac Nyarko Adu4
1 Information Systems, Zenith University College, Accra, Ghana
2 Faculty of Engineering, Science and Computing, Pentecost University College, Accra, Ghana
3 Information System, Zenith University College, Accra, Ghana
4 Department of Business Education, University of Education, Winneba, Accra, Ghana
Original language: English
Copyright © 2016 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Core banking diffusion in developing countries has been phenomenal in comparison to the many other technological devices implemented/introduced over the past 20 years. The success of this modality has spurred a lot of studies on consumers’ adoption and usage. The purpose of this research is to understand factors that influence core banking deployments in the financial sector, specifically in the context of a developing country. This study has adopted the Technology-Organization-Environment (TOE) framework and a qualitative approach to analyze core banking technology deployments in a financial company in Ghana. Respondents were interviewed to understand mobile banking deployments and thematic analysis was used for the purposes of making conclusions on the data. However, the study found that variables in the TOE framework like the relative advantage of a given technology, the less complex a technology, management support, firm size, competitive pressure and customer expectation were seen to influence core banking deployments. Another finding was that core banking functionality was not just about installing the services for consumers to use, but for the company to perform a trial run before deploying the services to customers. The findings will serve as a guide for financial companies in the deployment of similar technologies in the future.
Author Keywords: Core banking, Technology deployment, TOE framework, banking services, banking applications, IT adoption.
How to Cite this Article
Daniel Opoku, Michael Nartey Agbekor, Jery Yao Deku, and Isaac Nyarko Adu, “Factors Influencing Successful Deployment of Core Banking Application in a Financial Sector: An Application of Technology-Organization-Environment Framework,” International Journal of Innovation and Applied Studies, vol. 18, no. 4, pp. 1139–1148, December 2016.
