[ Impact de la Certification ISO 9001 sur la Performance Organisationnelle: Etat de L’Art ]
Volume 31, Issue 3, December 2020, Pages 648–654
Ibtissam El Moury1, Mohammed Hadini2, Adil Chebir3, and Adil Echchelh4
1 Laboratory of Energetic Engineering and Materials, Faculty of Sciences (FSK), Ibn Tofail University, Kenitra, Morocco
2 LMPGI Research Laboratory, ESTC High school of Technology, University Hassan II, Casablanca, Morocco
3 Laboratory of Energetic Engineering and Materials, Faculty of Sciences (FSK), Ibn Tofail University, Kenitra, Morocco
4 Laboratory of Energetic Engineering and Materials, Faculty of Sciences (FSK), Ibn Tofail University, Kenitra, Morocco
Original language: French
Copyright © 2020 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Conducting Business locally or globally can be complicated and requires careful planning and good assessment of all the pros and cons. Indeed, organizations nowadays operate in a complex environment and being ‘agile and performant’ is a critical success factor.Shareholders and Managers alike preach the importance of ‘Performance’ as a means to achieving customer needs satisfaction and success. However, and due to its polysemantic nature, ‘Performance’ proves to be a concept difficult to define.A brief approach to the concept of ‘Performance’ is not the sole purpose of this article. The Quality Management System (QSM) and the benefit of being ISO 9001 certified are also among its pillars. Those performance levers open the door for numerous benefits: customer experience improvement, reduced organizational uncertainty and building a dynamic learning organization are indeed valuable dividends among others.
Author Keywords: Performance, Organisationnel performance, Quality Management System (QSM), ISO 9001 certification.
Volume 31, Issue 3, December 2020, Pages 648–654
Ibtissam El Moury1, Mohammed Hadini2, Adil Chebir3, and Adil Echchelh4
1 Laboratory of Energetic Engineering and Materials, Faculty of Sciences (FSK), Ibn Tofail University, Kenitra, Morocco
2 LMPGI Research Laboratory, ESTC High school of Technology, University Hassan II, Casablanca, Morocco
3 Laboratory of Energetic Engineering and Materials, Faculty of Sciences (FSK), Ibn Tofail University, Kenitra, Morocco
4 Laboratory of Energetic Engineering and Materials, Faculty of Sciences (FSK), Ibn Tofail University, Kenitra, Morocco
Original language: French
Copyright © 2020 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Conducting Business locally or globally can be complicated and requires careful planning and good assessment of all the pros and cons. Indeed, organizations nowadays operate in a complex environment and being ‘agile and performant’ is a critical success factor.Shareholders and Managers alike preach the importance of ‘Performance’ as a means to achieving customer needs satisfaction and success. However, and due to its polysemantic nature, ‘Performance’ proves to be a concept difficult to define.A brief approach to the concept of ‘Performance’ is not the sole purpose of this article. The Quality Management System (QSM) and the benefit of being ISO 9001 certified are also among its pillars. Those performance levers open the door for numerous benefits: customer experience improvement, reduced organizational uncertainty and building a dynamic learning organization are indeed valuable dividends among others.
Author Keywords: Performance, Organisationnel performance, Quality Management System (QSM), ISO 9001 certification.
Abstract: (french)
Une mondialisation accrue des marchés, une intensification de la concurrence et un environnement économique tourmenté font la réalité actuelle du monde où les entreprises doivent opérer. Ces entreprises doivent donc être suffisamment agiles pour pouvoir saisir les opportunités et bien gérer les risques. Autrement dit, seules les entreprises ‘performantes’ ont une chance de réussir dans un monde où le perpétuel changement règne.La performance est donc la marque d’excellence qu’aussi bien les actionnaires que les dirigeants cherchent. C’est cette importance que le monde des entreprises accorde à la performance qui fait de cette dernière un concept digne d’observation et de recherche. Praticiens et théoriciens ont fait de sa définition un objet de réflexion et nous savons aujourd’hui, grâce à leurs efforts, que la performance est une notion complexe et difficile à définir.Cet article ne se limite pas uniquement à l’éclaircissement de cette notion. En effet, il jette la lumière sur le SMQ (Système de Management de la Qualité) en tant que ‘levier de performance organisationnelle’ et avance la certification ISO 9001 comme une piste à explorer.Un SMQ certifié ISO 9001 apporte en effet plus qu’une promesse en termes d’impact: La codification des connaissances, la réduction des incertitudes organisationnelles, la création d’une dynamique d’apprentissage organisationnel et bien d’autres avantages qui déclenchent un changement salutaire au sein de l’entreprise.
Author Keywords: Performance, Performance Organisationnelle, Système de Management de la Qualité, Certification ISO 9001.
How to Cite this Article
Ibtissam El Moury, Mohammed Hadini, Adil Chebir, and Adil Echchelh, “Impact of ISO 9001 Certification on Organizational Performance: State of the Art,” International Journal of Innovation and Applied Studies, vol. 31, no. 3, pp. 648–654, December 2020.
