This study was conducted in order to explore patients’ perception of the computerized management of faith-based health services in Bunia town. The ethnographic method supported by the semi-structured interview was used to carry out with 40 patients who had attended the two faith based health services using computerized management in Bunia town. After analysis, the study revealed the following: - The reception within these health facilities is good, but there is a problem of delay due to internet connection and also the mood of the staff. - Patients receive good guidance; - Data is well archived and easily retrieved; - Patients are completely confident about the security of their data, but they need the printed sheets; - The billing service works well with honesty and offers a good service for users. It is very fast when there is internet connection, but the prices are not changed as soon as it is fixed in the machine, and others have found it very expensive; - The respondents mentioned the focus of doctors only on the machine, some say that the doctors’ attention should first be on the patients and then on the machine and others have not observed any change despite this new system; - There is an improvement in health care, for others there is no difference with the traditional system. It was found that computerized management has no influence on the quality of health care, a part form the delay when the internet connection is low; - Generally speaking, the laboratory is fast if there is a good internet connection. In view of these results, it is necessary that new strategies be developed for the improvement of this computerized management system in health facilities.