Morocco has undertaken, with the support of the World Health Organization, in a process of development of a national hospital accreditation system and in 2009 the program was launched.
In this context a review of the implementation of the accreditation process at a regional hospital was made in November 2011.
This work aims exposure of the added value of the hospital improvement plan in place following recommendations of Auditors, Try to activate and understand the desired change in the preparation for accreditation.
The information was collected through interviews with health personnel, through direct observation and a questionnaire based on the criteria and sub criteria with points of improvement.
The results obtained per unit, hospital services or activities are:
- Biological Laboratory (LAB): 2 conformities, 1 Not compliance and 6 critical points.
- Occupational Safety and Health (OSH): 5 conformities, 4 non-conformities and 3 critical points.
- Hygiene, cleaning and disinfection of premises (HYG): 1 compliances, 2 non-conformities and 1 critical point.
- Security, fire and management of emergency situations (INC): 0 compliances, 8 non conformities and 4 critical points.
- Management system and quality assurance (QMS): 0 compliance, 1No compliance and 2 critical points.
- Management of medical and pharmaceutical waste (DEC): 2 conformities, 2 non-conformities and 3 critical points.
Overall, the results of the study which I have managed have demonstrated that the quality process in the hospital EL IDRISSI had a positive impact because it has raised the motivation of a number of staff and Federated them around objectives common, but you cannot deny that there is much work to do since 23% of discrepancies were corrected while 77% remain uncorrected.