Department of Mechanical Engineering, Université Hassan II, Ecole Supérieure de Technologie (EST), Laboratoire de Mécanique, Productique et Génie Industriel (LMPGI), Casablanca, Morocco
The objective of this research is to propose a measuring scale of people satisfaction in Moroccan public administrations showing valid and satisfactory psychometric properties. The methodology is based on the steps recommended by the paradigm of Churchill (1979), which allows to build rigorous instruments standard questionnaire measuring multiple scales.
Measurements were constructed from two surveys of officials at the Casablanca-Settat region.
The processing and analysis of data collected by questionnaire was made using the SPSS 21 for exploratory factor analysis and AMOS 21 for confirmatory factor analyzes.
The results demonstrate the existence of five factors of personnel satisfaction need to be considered: Compensation and career management, Information on work, relationship at work, choice of work and service and working conditions.
This research proposes a validated measurement instrument according to the most rigorous validation methods and the latest methodological advances, in particular by confirmatory factor analyzes has then been created.
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